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Store Policy

Customer Service Policy

At DERAMICO, we prioritize customer satisfaction and strive to provide excellent customer service at all times. Our Customer Service Policy outlines our commitment to addressing customer inquiries, concerns, and feedback promptly and professionally.

  • Communication: We are available to assist you via email, phone, or live chat during our business hours. Our customer service team is dedicated to providing timely and helpful responses to all inquiries.

  • Product Assistance: If you have any questions about our products or need assistance with your order, please don't hesitate to reach out to us. We are here to help you make informed decisions and ensure your shopping experience is enjoyable.

  • Feedback: We value your feedback and welcome any comments or suggestions you may have regarding our products or services. Your input helps us improve and better serve our customers.

Privacy and Security Policy

Protecting your privacy and ensuring the security of your personal information is of utmost importance to us. Our Privacy and Security Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

  • Data Collection: We collect personal information such as your name, email address, shipping address, and payment details solely for the purpose of processing and fulfilling your orders. We do not sell or share your information with third parties.

  • Security Measures: We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our website is encrypted using Secure Socket Layer (SSL) technology to ensure secure transmission of sensitive information.

  • Cookie Usage: We use cookies to enhance your browsing experience and improve the functionality of our website. By continuing to use our site, you consent to the use of cookies as outlined in our Cookie Policy.

Wholesale Sales Policy

DERAMICO offers wholesale pricing options for bulk orders. Our Wholesale Sales Policy outlines the terms and conditions for purchasing items in large quantities for resale or distribution purposes.

  • Eligibility: Wholesale pricing is available to qualified retailers, distributors, and businesses interested in purchasing products for resale. To become a wholesale customer, please contact our sales team for more information.

  • Minimum Order Quantity: We require a minimum order quantity for wholesale purchases. This quantity may vary depending on the product and availability.

  • Pricing and Discounts: Wholesale customers are eligible for discounted pricing based on the volume of their orders. Special promotions and discounts may be offered periodically.

  • Payment Terms: Payment for wholesale orders must be made in full at the time of purchase. We accept various payment methods, including credit/debit cards, bank transfers, and PayPal.

Payment Methods Policy

DERAMICO offers multiple payment options to provide convenience and flexibility for our customers. Our Payment Methods Policy outlines the accepted forms of payment and the steps for completing transactions.

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  • Credit/Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Your card information is securely processed through our payment gateway.

  • PayPal: Customers can choose to pay with their PayPal account for added security and convenience. Simply select the PayPal option at checkout and follow the prompts to complete your purchase.

  • Bank Transfer: We also accept bank transfers for customers who prefer to pay directly from their bank account. Please contact us for more information on how to initiate a bank transfer.

Ödeme Yöntemleri
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